Issue 6: The Call Centre Seen from Below
Feb. 14, 2019



This is issue 4.3 of Notes From Below, continuing our series of smaller issues. Read the editorial below for an overview of the pieces in this issue.

Edited by Jamie Woodcock and Enda Brophy
February, 2019

The Call Centre Seen from Below: Issue 4.3 Editorial
by Enda Brophy, Jamie Woodcock / Feb. 14, 2019

Breaking the Cycle: An Inquiry on Customer Service in Platform Capitalism
by Bob Elliott / Feb. 14, 2019

Interview with Kolinko Collective
by Jamie Woodcock, Kolinko collective / Feb. 14, 2019

A Factory of Words and Smiles: Notes from a Call Centre Inquiry in Calabria
by Achille Marotta, Enda Brophy, Francesco Maria Pezzulli / Feb. 14, 2019

'Slowly Making a Comeback': Unite Union Fights to Organize Call Centre Workers in Auckland
by Enda Brophy, Shirley Wang / Feb. 14, 2019

Predictive Dialing For Dollars: Phoning at the Cutting Edge of Technology
by Gifford Hartman / Feb. 14, 2019

‘Sorry To Bother You’ and tech worker organising
by Wendy Liu / Feb. 14, 2019

Working the Phones: The Game
by Jamie Woodcock / Feb. 14, 2019